Frequently Asked Questions

Frequently Asked Questions

What is your Motor Vehicle Policy?
Infinity of Care will first bill your Motor Vehicle insurance company. If med-pay is available, we will draw payment from that source. In the event that med-pay is not available or if it has been exhausted, we will file your claim with your health insurance carrier(s) and any reimbursement from the responsible party will occur between that party and your health insurance company. If no health insurance benefits are available, you, the patient, will be responsible for making at least a partial payment for services at the time they are rendered. (Payment Plans are available.) In this case, you will be provided with receipts for payment and any reimbursement from the responsible party will be made to you. We can also work with you on out-of-settlement payments.

What are the HIPAA regulations?
HIPAA regulations deal with the electronic transmission of health information and accompanying privacy and security.

How often do I have to come to physical therapy?
We always provide customized care tailored to each individual. After your first appointment, your physical therapist will be able to give outline how long you will need to come to physical therapy. The answer to this question varies from one person to the next.

How long is each physical therapy appointment?
Most Infinity of Care appointments will last 45 to 60 minutes. If this is not the case, we will notify you well in advance of your appointment.

Do I need to see my physician before I can receive physical therapy?
Yes. In order to receive physical therapy, we need a referral from your primary care or specialty physician prior to your treatment.

I have a question regarding a bill I received. Who do I contact?
Feel free to ask us any questions by simply stopping by our office, or giving us a call at 866-953-9944.

What do I need to bring to my physical therapy appointment?
Please bring the following items to your appointment:

  • Your health insurance card as well as your vehicle insurance card if you were involved in a motor vehicle accident.
  • A prescription from your physician is required.
  • Depending on the diagnosis, you may want to wear loose fitting clothes or bring shorts and a t-shirt.

If you have any additional questions, please feel free to contact us, ask our front office personnel, or ask your therapist.